Knowledge Base
This is a repository of useful computer information, that can help you troubleshoot problems that you may encounter.
Accounts
Types of accounts, account quotas, password changes, renewal procedures, and general info.
Billing
All information necessary to process billing found here.
Answers for questions concerning ISU email: Eudora, Mailman, Netscape, Thunderbird, Outlook, Webmail, Spam Control and Barracuda Info.
Errors and Tech Info
Operating System Q & A, Backups, Tech Information, Errors and Error Code.
Hardware
Modem, Palm, Printer, Scanners, and other Hardware
Information Systems
Faculty/Staff Tools, HP1, Information Systems (My Calendar), Moodle, MYISU, Student Tools, Test and Evaluations, Web Grade Input, and Webct
Internet/Network Access
DSL/Cable Modems, Internet/Network Access General Info, Printing, Remote Access/ Dial up, Internet/Network Wireless
Labs
Meridian, Idaho Falls, Pocatello and Twin Falls Computer Labs, Department Labs, Kiosks, and Laptop Checkout
My Calendar
Using Groups, Working with Events, Working with Tasks and My Calendar General Info.
Network - LAN
Anything having to do with networking, LAN, WAN, routers, gateways, wiring,IP addresses, DHCP, etc.
Operating Systems
Information on various operating systems (OS)
Software
Information on software: Access, Excel, Internet Explorer, Microsoft Office, Minitab, Netscape (all versions) Outlook, Reflection or Minisoft, Word, Word Perfect Office, and General information.
Viruses and Security
Information on McAfee and other antivirus programs and known viruses. Also, information on Spyware, hoaxes, scams.
Web Publishing
Student Organization Web Publishing, Departmental Web Publishing, and Documents for All users
Wireless
Resources and answers; range, setup, registration, etc.