This is a compilation of the most commonly asked questions found in the knowledge base.


Types of accounts, account quotas, password changes, renewal procedures, and general info.


All information necessary to process billing found here.


Answers for questions concerning ISU GMail, Mailman, Thunderbird, Outlook and Webmail.


Modem, Palm, Printer, Scanners, and other Hardware

Information Systems

Faculty/Staff Tools, HP1, Information Systems, Moodle, Test and Evaluations, etc.

Internet/Network Access

DSL/Cable Modems, Internet/Network Access General Info, Printing, Remote Access/ Dial up, Internet/Network Wireless


Meridian, Idaho Falls, Pocatello and Twin Falls Computer Labs, Department Labs and Kiosks

Network - LAN

Anything having to do with networking, LAN, WAN, routers, gateways, wiring,IP addresses, DHCP, etc.

Operating Systems

Information on various operating systems (OS)


Information on software: Access, Excel, Internet Explorer, Microsoft Office, Minitab, Outlook, Reflection or Minisoft, Word and General information.

Viruses and Security

Information on McAfee and other antivirus programs and known viruses. Also, information on Spyware, hoaxes, scams.

Web Publishing

Student Organization Web Publishing, Departmental Web Publishing, and Documents for All users


Resources and answers; range, setup, registration, etc.