FAQ - DNS Research Tip


I cannot access www.somename.something when connected to the Internet.


  1. Go to http://www.networksolutions.com/en_US/whois/index.jhtml (or some other whois server) and in the search term with the radio button for domain name selected enter the domain portion (exclude the host portion for now) of the URL in question and click search.
  2. Toward the bottom of the answer to your query you will find the machines that serve as name servers for this domain.
  3. Via a Windows 2000/XP command line (or the CWIS command line) type nslookup.
  4. At the > prompt type set q=any.
  5. At the > prompt type server ns1.example.com where ns1.example.com would be replaced with one of the name servers you found in step 2 above.
  6. At the > prompt type hostname.example.com where hostname.example.com would be replaced with the fully qualified host name of the URL in question.
  7. You will either see an address returned or a message:
    No address information is available
    If you receive the later it means that there is a DNS issue on the remote end. If you actually receive an answer contact the Helpdesk for assistance.

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Category: Internet/Network Access     Platform: Not Applicable
Document #: 868     Author: Jonathan Holmes    
Last Modified by: Joshua Moor on 05/20/2008