Year 2001 Statistics

Front Line Call Statistics | Incidents by Customer Type | Incidents by Platform
Incidents by Category | On-Site Visits | Incidents by Customer and Category

Student Staffed Front Line Call Statistics

(Monday-Thursday 8:00 a.m. to 10:00 p.m.)
(Friday 8:00 a.m. to 5:00 p.m.)

Month Received Answered Abandoned Recording Avg. Talk Avg. Answer Walk In
February 2159 1649 455 805 04:41 00:37 733
April 1670 1272 350 440 04:01 00:24 738
June 1567 1330 241 504 04:19 00:24 647
September 3807 2739 1035 2085 03:54 00:57 1590
November 2060 1733 310 605 03:49 00:25 510

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Help Desk Incidents by Customer Type

Month Faculty/Staff Retired Student Spouse Misc. Unknown Total
February 344 32 151 7 8 113 655
April 435 35 132 11 3 92 708
June 428 32 145 5 7 64 681
September 533 40 188 3 4 130 898
November 358 26 102 7 6 45 544

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Help Desk Incidents by Platform

Month Windows Mac Unix HP1 Novell Total
February 611 36 2 2 4 655
April 681 23 1 3 0 708
June 548 20 99 8 6 681
September 792 24 73 6 3 898
November 462 15 61 4 2 544

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Help Desk Incidents by Category

Month Email Accounts Remote Apps Hardware Network Total
February 141 97 136 234 21 26 655
April 79 211 96 265 30 27 708
June 71 262 82 246 7 13 681
September 44 291 114 429 11 9 898
November 48 123 67 281 14 11 544

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Help Desk On-Site Visits

(Performed by Student Staffed Team)

Month On-Site Visits Total Hours
February 87 203
April 115 191
June 92 196
September 148 234
November 127 255

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Last Updated:Oct 11, 2005 3:16 PM