Year 2017 Statistics

Front Line Call Statistics | Incidents by Customer Type | Incidents by Platform
Incidents by Category | On-Site Visits | Incidents by Customer and Category

Student Staffed Front Line Call Statistics

(Monday-Thursday 8:00 a.m. to 10:00 p.m.)
(Friday 8:00 a.m. to 5:00 p.m.)

Month Received Answered Abandoned Recording Avg. Talk Avg. Answer Walk In


Help Desk Incidents by Customer Type

Month Faculty/Staff Retired Student Spouse Misc. Unknown Total


Help Desk Incidents by Platform

Month Windows Mac Unix HP1 Novell Total


Help Desk Incidents by Category

Month Email Accounts Remote Apps Hardware Network Total


Help Desk On-Site Visits

(Performed by Student Staffed Team)

Month On-Site Visits Total Hours


Last Updated:Dec 31, 1969 5:00 PM