Year 2017 Statistics

Front Line Call Statistics | Incidents by Customer Type | Incidents by Platform
Incidents by Category | On-Site Visits | Incidents by Customer and Category

Student Staffed Front Line Call Statistics

(Monday-Thursday 8:00 a.m. to 10:00 p.m.)
(Friday 8:00 a.m. to 5:00 p.m.)

Month Received Answered Abandoned Recording Avg. Talk Avg. Answer Walk In

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Help Desk Incidents by Customer Type

Month Faculty/Staff Retired Student Spouse Misc. Unknown Total

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Help Desk Incidents by Platform

Month Windows Mac Unix HP1 Novell Total

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Help Desk Incidents by Category

Month Email Accounts Remote Apps Hardware Network Total

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Help Desk On-Site Visits

(Performed by Student Staffed Team)

Month On-Site Visits Total Hours

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Last Updated:Dec 31, 1969 5:00 PM