About Us
We are the Idaho State University Help Desk.
Our Mission
Provide prompt and professional problem resolution with services provided by Information Technology Services
Our Teams
We have several teams each specially trained in their area.
- Boise Support
- Front Desk
- Helpdesk
- Idaho Falls Desktop
- Idaho Falls Labs
- Operations
- Pocatello Desktop
- Pocatello Labs
- Twin Falls Support
- Web Team
Support Procedure
This details out our policies and proceedures that we follow everytime you contact us for help.
- Initial Contact
- Second Level Support
- Third Level Support
- Unresolved Incidents
- Referrals
- Supported Software
- Operating Systems
- All Other Operating Systems and Software
- Version Control and Operating Systems Migration
- Platform Support
Statistics
These are are call center and laptop checkout statistics